This is a contractor role that will be office based in Cairo.
Position Title: IT Support Engineer
Expat or Local: Local only
Expected package: To be discussed
Location: Cairo, Egypt
Roles and Responsibilities
- Track and respond 24x7 to user support tickets in an efficient, empathetic, and technically correct manner.
- Follow Creative’s policies, procedures, and standards when resolving user issues.
- Assist with creating and maintaining user documentation and guides.
- Assist with User Account Creation, access permission…etc
- Conduct user on-boarding and off-boarding procedures and training.
- Deploy phones, laptops, peripherals, or other equipment. Ensure IT inventory is kept up to date throughout device lifecycle and provide inventory reports upon request.
- Enroll eligible devices into device management software, including Intune and Autopilot device enrollment.
- Actively monitor and proactively mitigate trends in user-experienced issues.
- Work with other IT stakeholders, including other global IT teams.
- Support development activities as necessary for successful user support and for accurate training materials.
- Ensure proper use and functionality of office audio-visual (AV) equipment.
- Converts business requirements into technical solutions using the appropriate and applicable Automation Solutions.
- Redefine and design multiple automated processing solutions with an intent to improve the overall system functionality and organizational efficiency.
- Provides customers with the required support within service level agreements ensuring product installations, software implementations.
- Respond to customer issue via phone, email or in person (walk-by support).
- Travel to field locations may be required on occasion to provide onsite technical support or to assist with project deployment.
Critical Skills, Qualifications, Experience
- Engineering or Information System Graduate.
- Minimum 3 years of experience.
- SharePoint, workflows Experience.
- Excellent communication skills.