Paragon GE is looking for an IT Service Desk Team Lead for a 12 month FTC role with an Oil & Gas company in London.
The IT Service Desk Team Lead will be working on the global IT service desk. This will include but is not limited to providing IT end-user support, ensuring SLAs are adhered to and providing monthly reporting.
Position Title: IT Service Desk Team Lead
Contract Type: 12 month FTC
Expected package: To be discussed.
Location: London, UK.
The role will involve:
- The Management IT Service Desk queues within ServiceNow
- Being an escalation point and providing guidance to junior staff
- Ensuring service requests that come in are assigned to the correct team within IT and actioned in a timely manner
- Providing end-user support within the London office
- Provide monthly reporting to the IT Director
- Ensure working flows within ServiceNow are working as expected
- Leasing with 3rd party companies to ensure requests are dealt with in a timely manner
- Provide support during various IT projects
- We are looking for someone with:
- Exposure to working within an MSP environment (desirable) or fast-paced SME
- The ability to communicate fluently and confidently to a high standard in both written and verbal English (essential) and French (desirable)
- Experience using ServiceNow
- High level of analytical thinking and solving complex problems
- Able to demonstrate a high level of technical knowledge in relation to end-user support and a range of IT hardware, software and systems such as O365, MS operating systems and AV
- Demonstrable skills in the deployment of hardware and software systems
- Ability to engage effectively with a wide range of stakeholders, both internally and externally
- Ability to cope with multiple and changing demands, meet tight deadlines and exercise sound judgement in the face of conflicting pressures
- Ability to act with a high degree of autonomy
- Ability to manage projects
- Demonstrable experience in a similar role supporting users over a multi-site environment
Technologies used (Essential)
- Windows 10 & 11
- Hardware troubleshooting
- Dell
- HPE
- Lenovo
- Cloud Technologies
- Office 365
- Azure
- SharePoint and OneDrive
- Exchange online
- Software licensing and management
- ServiceNow
Desirable
- SCCM
- Creating and maintaining “golden” images
- Creating and deployment of software
- VOIP
- Teams with direct routing
- PowerBI
- Supporting Audio Visual systems